Customer Experience Specialist – Loans & Pawn

Community Choice Financial Family of Brands; Conyers (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

New hire training

Educational reimbursement

Medical insurance options

401(k) matching

Paid time off

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an exceptional in-store experience. You will assist customers through the loan and pawn process, educate on options, manage accounts, and help build lasting relationships.

In this full-time role, you will rely on strong communication, data entry accuracy, and teamwork while complying with policy, security procedures, and state laws.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, POS, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required in accordance with applicable law.
• Ability to meet physical demands of the position (standing, lifting up to 25 pounds, etc.).

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Enter and maintain customer information in the POS system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple tasks to meet performance standards.
• Utilize strong interpersonal skills to communicate with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours.

Skills

Verbal communication

Written communication

Customer service

Data entry

Phone systems

MS Office

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an exceptional in-store experience. You will assist customers through the loan and pawn process, educate on options, manage accounts, and help build lasting relationships.

In this full-time role, you will rely on strong communication, data entry accuracy, and teamwork while complying with policy, security procedures, and state laws.