Customer Service Pro — Growth, Training & Benefits

TMX Finance Family of Companies; Bainbridge (GA); In loco; USD 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

New hire training program

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) plan with company match

Life and AD&D Insurance

Paid Time Off (12 days/year)

Descrizione del lavoro

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support our store operations and serve customers in a fast-paced financial services environment.

You will educate consumers on loan/pawn options, manage payments and appointments, and help build lasting customer relationships while ensuring compliance with all policies and laws. In-store, full-time with some Saturday hours required.

Competenze

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and accurate data entry.
• Valid driver's license, auto insurance, and a personal vehicle for work use.
• Proficiency with phone, POS, Microsoft Office and other computer systems.
• Must be at least 18 years of age.
• Background checks required as per law.
• Ability to meet physical demands including standing for long periods and light lifting.

Mansioni

• Provide an exceptional customer experience throughout the loan/pawn lifecycle by educating consumers and making recommendations.
• Assist in customer account management by accepting payments and managing appointments.
• Meet performance standards by leveraging partnerships, obtaining referrals, and participating in in-store events.
• Develop customer relationships to build new business and brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer data in the POS system with accuracy.
• Uphold company policies and comply with laws and regulations.
• Maintain store security and handle opening/closing procedures, vault and deposits.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule with regular attendance, including limited Saturdays.

Conoscenze

Excellent verbal and written comms

Professional demeanor

Attention to detail

Data entry skills

18+ years old

Formazione

High school diploma or equivalent

Strumenti

Phone systems

Point of Sale (POS)

Microsoft Office

Descrizione del lavoro

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support our store operations and serve customers in a fast-paced financial services environment.

You will educate consumers on loan/pawn options, manage payments and appointments, and help build lasting customer relationships while ensuring compliance with all policies and laws. In-store, full-time with some Saturday hours required.