Customer Experience Specialist – Loans & Pawn

Community Choice Financial Family of Brands; Chandler (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

New hire training program

Education Reimbursement Program

Medical insurance options

401(k) with company match

Paid Time Off

Résumé du poste

Community Choice Financial Family of Brands is hiring a Customer Service Representative to deliver exceptional service throughout the loan/pawn lifecycle. You will educate customers, manage accounts, schedule appointments, and leverage community partnerships to drive referrals and store profitability.

You will work in-store on a full-time schedule (40 hours/week) with limited Saturday hours, engaging with customers and teammates while upholding compliance and security protocols.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver's license, auto insurance, and a personal vehicle.
• Proficiency with phone, POS, MS Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required and conducted in accordance with applicable law.
• Ability to meet physical demands including standing up to 90% of the time and lifting up to 25 pounds.

Responsabilités

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule includes at least 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours may change by brand; speak with recruiter for the latest requirements.

Connaissances

Verbal and written communication

Customer service

Attention to detail

Data entry accuracy

Multi-tasking

Phone/ POS / MS Office proficiency

Eligibility age 18

Background check compliance

Physical stamina

Formation

High school diploma or equivalent

Outils

POS systems

Microsoft Office

Description du poste

Community Choice Financial Family of Brands is hiring a Customer Service Representative to deliver exceptional service throughout the loan/pawn lifecycle. You will educate customers, manage accounts, schedule appointments, and leverage community partnerships to drive referrals and store profitability.

You will work in-store on a full-time schedule (40 hours/week) with limited Saturday hours, engaging with customers and teammates while upholding compliance and security protocols.