Customer Service & Pawn/Loan Specialist

Community Choice Financial Family of Brands; Hinesville (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Training program

Learning management system

Career advancement

Educational reimbursement

Medical insurance options

401(k) plan

Life and AD&D Insurance

Voluntary benefits

Paid Time Off

Inclusive culture

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support the store operations team. You will educate customers through the loan/pawn cycle, manage accounts, and help grow store profitability while delivering excellent service.

The role requires strong communication, data accuracy, and the ability to work a full-time schedule including some Saturdays. Training and career development opportunities are offered, along with comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position: standing, lifting up to 25 pounds, and operating a keyboard.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Verbal communication

Written communication

Customer service

Data entry

Phone usage

POS systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support the store operations team. You will educate customers through the loan/pawn cycle, manage accounts, and help grow store profitability while delivering excellent service.

The role requires strong communication, data accuracy, and the ability to work a full-time schedule including some Saturdays. Training and career development opportunities are offered, along with comprehensive benefits.