Customer Service Pro: Growth & Training

TMX Finance Family of Companies; Tifton (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

New hire training

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options with telemed

401(k) with Company match

Life and AD&D Insurance

Voluntary benefits: dental, vision, LT

Paid Time Off (12 days/year)

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support the Store Operations team. The role focuses on delivering an exceptional customer experience in loan/pawn cycles, managing payments, scheduling, and referrals.

You will build relationships, conduct appraisals, and ensure accuracy in the POS system. You must be 18+, pass a background check, and work a full-time in-person schedule, including some Saturdays.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required; results considered under applicable law.
• Ability to meet physical demands of the position, including standing up to 90% of the time and lifting up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full loan or pawn cycle.
• Assist in customer account management by accepting payments and managing appointments.
• Leverage partnerships, obtain referrals, and participate in in-store events.
• Develop customer relationships to build new business and brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold company policies and local, state, and federal laws.
• Maintain vault, cash drawer, and deposits with proper procedures.
• Communicate effectively with customers and team members at all levels.
• Work a full-time in-person schedule, including limited Saturday hours (min 40 hours/week).

Skills

Customer service

Data entry

Communication skills

Microsoft Office

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Phone systems

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support the Store Operations team. The role focuses on delivering an exceptional customer experience in loan/pawn cycles, managing payments, scheduling, and referrals.

You will build relationships, conduct appraisals, and ensure accuracy in the POS system. You must be 18+, pass a background check, and work a full-time in-person schedule, including some Saturdays.