In-Store Customer Service & Payments Specialist

TMX Finance Family of Companies; Athens (GA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

New hire training

Learning management system

Career advancement

Educational reimbursement

Medical insurance

401(k) match

Life and AD&D insurance

Voluntary benefits

Paid time off

Inclusive culture

Business casual dress

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an exceptional experience for customers through the loan and pawn process, educate consumers, and make tailored recommendations in a fast-paced store environment.

You will manage payments, appointments, and customer relations while meeting performance standards and maintaining compliance with company policies. This is a full-time, in-person role with occasional Saturday hours.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: standing up to 90% of the time, ability to move up to 25 pounds, and use of keyboard.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Verbal communication

Written communication

Professional demeanor

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Phone systems

POS (Point of Sale)

Microsoft Office

Computers

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an exceptional experience for customers through the loan and pawn process, educate consumers, and make tailored recommendations in a fast-paced store environment.

You will manage payments, appointments, and customer relations while meeting performance standards and maintaining compliance with company policies. This is a full-time, in-person role with occasional Saturday hours.