In-Store Financial Services Advisor

Community Choice Financial Family of Brands; Pasadena (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Disability and pet insurance

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an exceptional in-store experience and to support the store operations team. You will educate customers on loan and pawn options, manage payments, and help build strong community relationships.

The role emphasizes data accuracy, policy compliance, and professional interaction with customers and peers. This is a full-time, in-person position with potential Saturday hours and opportunities for

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, including standing for up to 90% and lifting up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of loan or pawn process.
• Assist in customer account management by accepting payments and managing appointments.
• Develop relationships to build new business and maintain store profitability.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold compliance with company policies and laws.
• Maintain vault, cash drawer, and deposits per procedures.
• Work in a fast-changing environment and meet performance standards.
• Communicate effectively with customers and team members.

Skills

Excellent verbal and written comms

Professional demeanor

Meticulous attention to detail

Data entry accuracy

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Phone

Point of Sale

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an exceptional in-store experience and to support the store operations team. You will educate customers on loan and pawn options, manage payments, and help build strong community relationships.

The role emphasizes data accuracy, policy compliance, and professional interaction with customers and peers. This is a full-time, in-person position with potential Saturday hours and opportunities for