Customer Service Pro II: Solve Issues & Build Relationships

aa224; Manassas (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Pay rate

Schedule

Hours

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Vacation time

Sick leave

Holiday pay

401(k) plan

Pet insurance

Parental leave

Employee assistance program

Discount programs

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Representative II to handle non-routine customer inquiries and provide accurate, timely information to ensure high satisfaction. The role requires a High School Diploma or GED and at least 2 years of customer service experience.

Expect a pay rate of $19.16 per hour, with a schedule including Monday, Tuesday, Thursday, Friday, and Saturday shifts. Benefits begin after 60 days and include medical, dental, and vision insurance, FSA/HSA, and life insurance.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills; organized and detail oriented.
• Proficiency with Microsoft Office applications; ability to learn and adapt quickly.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain and update customer files; ensure reliable information.
• Process customer requests for assistance, information, and issue resolution.
• Provide accurate, consistent responses to customer concerns and questions; take immediate action.

Skills

Typing 45 wpm

10-key by touch

MS Office

Verbal communication

Written communication

Task prioritization

Attention to safety

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a Customer Service Representative II to handle non-routine customer inquiries and provide accurate, timely information to ensure high satisfaction. The role requires a High School Diploma or GED and at least 2 years of customer service experience.

Expect a pay rate of $19.16 per hour, with a schedule including Monday, Tuesday, Thursday, Friday, and Saturday shifts. Benefits begin after 60 days and include medical, dental, and vision insurance, FSA/HSA, and life insurance.