Representative, Customer Service II

aa224; Manassas (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Pay rate

Schedule

Hours

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Vacation time

Sick leave

Holiday pay

401(k) plan

Pet insurance

Parental leave

Employee assistance program

Discount programs

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Representative II to handle non-routine customer inquiries and provide accurate, timely information to ensure high satisfaction. The role requires a High School Diploma or GED and at least 2 years of customer service experience.

Expect a pay rate of $19.16 per hour, with a schedule including Monday, Tuesday, Thursday, Friday, and Saturday shifts. Benefits begin after 60 days and include medical, dental, and vision insurance, FSA/HSA, and life insurance.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills; organized and detail oriented.
• Proficiency with Microsoft Office applications; ability to learn and adapt quickly.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain and update customer files; ensure reliable information.
• Process customer requests for assistance, information, and issue resolution.
• Provide accurate, consistent responses to customer concerns and questions; take immediate action.

Skills

Typing 45 wpm

10-key by touch

MS Office

Verbal communication

Written communication

Task prioritization

Attention to safety

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Take your career further with McLane!

The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.

Benefits you can count on:

• Pay rate: $19.16 per hour.
• Schedule: Monday, Tuesday, Thursday, Friday, Saturday.
• Hours: Weekdays 8:00am - 4:30pm. Saturdays 7:00am - 3:30pm.
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you’ll do as a Customer Service Representative II:

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Qualifications you’ll bring as a Customer Service Representative II:

• High School Diploma or GED.
• 2 or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/