Customer Service Associate I – Growth & Support

aa224; Hebron Estates (KY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Starting pay $16.00 - $17.50 per hour

Schedule Tuesday-Saturday 8:00am-5:00p

Benefits start day 60

401(k) Profit Sharing

Paid holidays after 90 days

Vacation and sick leave accrual from 1

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Representative I to handle routine customer service cases under supervision. You will research inquiries, respond with accurate information, and resolve issues to ensure customer satisfaction.

The role emphasizes timely communication and training customers on business applications. Benefits start after 60 days, with medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.

Qualifications

• High School Diploma or GED required.
• Up to 2 years of customer service experience.
• Proficient typing (45 wpm) and 10-key by touch.
• Strong verbal and written communication, plus organizational skills.
• Proficient with Microsoft Office applications.
• English reading/writing proficiency sufficient for job tasks.

Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Skills

Typing 45 wpm

MS Office

Verbal & written communication

Organization & planning

Customer service experience

English literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a Customer Service Representative I to handle routine customer service cases under supervision. You will research inquiries, respond with accurate information, and resolve issues to ensure customer satisfaction.

The role emphasizes timely communication and training customers on business applications. Benefits start after 60 days, with medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.