Customer Service Pro II — Solutions & Support

aa224; Macon (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Vacation & Sick Leave

Paid Holidays

401(k) Profit Sharing

Pet Insurance

Parental Leave

Employee Assistance Program

Discount Programs

Tuition Reimbursement

Job summary

McLane is seeking a Customer Service Representative II to support customers with accurate, timely information and solutions. Under limited supervision, you will handle non-routine inquiries and maintain strong relationships across customer organizations.

You will monitor reporting, respond to inquiries, and train customers on business applications to maximize value while ensuring safety and operational standards. This role supports a nationwide team focused on service excellence.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication, and planning skills.
• Knowledge and experience with all Microsoft Office applications.
• Prioritize tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• Read, write and understand English at a level sufficient for tasks.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files with up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize value.
• Analyze and respond to customer requests involving store and group information.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Skills

Customer service experience

Typing 45 wpm

MS Office proficiency

Verbal and written communication

Organizational skills

Problem solving

Attention to detail

English language proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a Customer Service Representative II to support customers with accurate, timely information and solutions. Under limited supervision, you will handle non-routine inquiries and maintain strong relationships across customer organizations.

You will monitor reporting, respond to inquiries, and train customers on business applications to maximize value while ensuring safety and operational standards. This role supports a nationwide team focused on service excellence.