Customer Service Pro | Growth, Training & Benefits

Uline; Washington; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Generous paid time off

Tuition assistance

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Representative in its Washington branch.

You will build customer relationships, process orders, answer product and shipping questions, and help customers navigate our online ordering system using our world-class technology. This is an on-site, full-time role with training and growth opportunities.

Qualifications

• Strong problem-solving, listening and communication abilities.
• Previous customer service experience is a plus and helpful for training.
• Ability to learn product details and order systems quickly.

Responsibilities

• Process customer orders and make product recommendations.
• Handle account inquiries using company technology.
• Become a product and solutions expert for pricing and shipping questions.
• Build relationships with customers via phone, email and chat.
• Assist customers navigating Uline’s website and online ordering.

Skills

Problem-solving

Listening skills

Communication skills

Customer service experience

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Representative in its Washington branch.

You will build customer relationships, process orders, answer product and shipping questions, and help customers navigate our online ordering system using our world-class technology. This is an on-site, full-time role with training and growth opportunities.