Customer Service Representative

Uline; Lacey (WA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous paid time off

Tuition Assistance Program

Best-in-class facilities

First-class fitness center

Job summary

Uline is seeking a Customer Service Representative for its Washington branch in Lacey, offering a pay range of $25 to $30 per hour. This role involves processing customer orders, providing product recommendations, and ensuring client satisfaction through various communication channels. The ideal candidate will have strong problem-solving and communication skills, with a high school diploma as a minimum. Employees enjoy extensive benefits, including health coverage, retirement plans, and opportunities for professional development.

Qualifications

• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders and handle account inquiries.
• Provide product recommendations and answer questions on pricing and shipping.
• Build business relationships with customers via phone, email, and chat.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving skills

Listening skills

Communication skills

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Customer Service Representative

Pay from $25 to $30 per hour with significant growth and earning potential!

Washington Branch

3131 Hogum Bay Road NE, Lacey, WA 98516

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Hours: Various on-site full-time shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.
• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. For non-safety sensitive roles, pre-employment drug screening will not include marijuana. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!