Customer Service Pro: Growth Path in Financial Solutions

Tower Loan; Covington (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and well-being benefits

401(k) match

Paid time off

Paid holidays

Performance bonuses

Employee referral bonuses

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) in Covington, LA. This full-time role focuses on delivering exceptional service, building relationships with customers, and guiding them to the right financial solutions.

You’ll handle payments, assist with loan applications, and support branch operations in a fast-paced, client-focused environment. We offer competitive pay, performance incentives, and strong benefits as part of a promote-from-within culture.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle required.
• Preferred: cash handling, sales or customer service experience.

Responsibilities

• Cultivate strong customer relationships by delivering excellent service.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and balance deposits.
• Perform office administrative duties such as mail, filing, and purchasing supplies.
• Process loan applications and collect payments.
• Perform other duties as assigned.

Skills

Cash Handling

Customer Service

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) in Covington, LA. This full-time role focuses on delivering exceptional service, building relationships with customers, and guiding them to the right financial solutions.

You’ll handle payments, assist with loan applications, and support branch operations in a fast-paced, client-focused environment. We offer competitive pay, performance incentives, and strong benefits as part of a promote-from-within culture.