Customer Service Pro - Collision Repair Support

Classic Collision; Minneapolis (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision in Minneapolis, MN is hiring a Customer Service Representative to be the first impression of our customer experience. Responsibilities include explaining repair processes, insurance information, and coordinating rental cars throughout the repair journey.

We offer weekly pay, continuous training, a supportive team culture, a company 401K match, medical/dental/vision, PTO, and rewarding work. Must be 18+, have a valid driver's license, and strong communication skills.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization, multi-tasking, good time management, and adaptability to a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process at a high level, including insurance claim information and processes.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car and Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor or backup.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments.
• Assist with reconciling invoices to payables report daily and monthly.
• Ensure customer waiting area items are fresh and available.
• Perform other administrative duties as required.

Skills

Customer service

Interpersonal skills

Organization

Time management

Multi-tasking

Adaptability

Job description

Classic Collision in Minneapolis, MN is hiring a Customer Service Representative to be the first impression of our customer experience. Responsibilities include explaining repair processes, insurance information, and coordinating rental cars throughout the repair journey.

We offer weekly pay, continuous training, a supportive team culture, a company 401K match, medical/dental/vision, PTO, and rewarding work. Must be 18+, have a valid driver's license, and strong communication skills.