Customer Experience Specialist - Auto Collision

Classic Collision; Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid weekly

Continuous training

Team culture

401K match

Medical coverage

PTO & holidays

Job summary

Classic Collision is seeking a Customer Service Representative to be the first face of our customer experience. The role involves explaining repair processes, coordinating with insurance and rental partners, and ensuring smooth vehicle delivery to customers.

Ideal candidates bring customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Join a growing team committed to safety, quality, and integrity.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Valid driver's license and eligibility for company insurance coverage.
• Effective written and spoken communication and interpersonal skills.
• Strong organization, multitasking, and time management, with ability to adapt to a fast-paced environment.

Responsibilities

• Explain and educate customers on the repair process, including insurance claim information.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate rental car and tow companies for one-stop service.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist in customer communications throughout the repair process as needed.
• Monitor DRP assignments, estimates/repair appointments, and capture assignment rates.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and enterprise ARMS daily.

Skills

Customer service

Communication

Time management

Organization

Job description

Classic Collision is seeking a Customer Service Representative to be the first face of our customer experience. The role involves explaining repair processes, coordinating with insurance and rental partners, and ensuring smooth vehicle delivery to customers.

Ideal candidates bring customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Join a growing team committed to safety, quality, and integrity.