Customer Experience Specialist — Collision Center

Classic Collision Corporate Services LLC; Stafford (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is hiring a Customer Service Representative to be the first impression of our customer experience. You will explain the repair process, insurance basics, and coordinate rental cars and towing to ensure a seamless service.

The role requires strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced environment. Competitive pay, benefits, and growth opportunities offered.

Qualifications

• Prior experience in customer service or sales preferred.
• Must be at least 18 years old.
• Must have a valid driver's license and be eligible for company coverage.

Responsibilities

• Explain repair processes and basic insurance concepts to customers.
• Coordinate rental car and tow services for a streamlined experience.
• Support DRP assignments, appointments, and invoicing reconciliation.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Job description

Classic Collision is hiring a Customer Service Representative to be the first impression of our customer experience. You will explain the repair process, insurance basics, and coordinate rental cars and towing to ensure a seamless service.

The role requires strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced environment. Competitive pay, benefits, and growth opportunities offered.