Customer Experience Specialist – Auto Repair Center

Classic Collision Corporate Services LLC; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking a Customer Service Representative to be the first point of contact for customers. You will explain repair processes, coordinate rental and towing services, and support the handling of insurance information throughout the repair journey.

Ideal candidates will have strong communication skills, organization, and the ability to multitask in a fast-paced environment. This role offers opportunity for growth within a supportive team culture and benefits.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Must have a valid driver’s license and be eligible for company insurance coverage.
• Effective written and verbal communication and interpersonal skills required.
• Strong organization and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process and insurance information.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate rental car and tow services to provide one-stop service for customers.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimates, and repair appointments; track assignment rates.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and ARMS daily; reconcile invoices to payables as applicable.
• Ensure customer waiting area is clean and stocked with essentials.
• Perform other administrative duties as required.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Organizational skills

Job description

Classic Collision is seeking a Customer Service Representative to be the first point of contact for customers. You will explain repair processes, coordinate rental and towing services, and support the handling of insurance information throughout the repair journey.

Ideal candidates will have strong communication skills, organization, and the ability to multitask in a fast-paced environment. This role offers opportunity for growth within a supportive team culture and benefits.