Customer Experience Specialist - Auto Collision

Classic Collision; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will help explain the repair process, coordinate transportation, and ensure smooth communication throughout the vehicle's repair journey.

The role involves multitasking in a fast-paced shop environment, focusing on accuracy, customer satisfaction, and efficient paperwork. Join a growing team with strong values and comprehensive benefits.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Valid drivers license and eligibility for company insurance.
• Strong written and verbal communication and interpersonal skills.
• Organization and multitasking skills in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process and insurance claim information.
• Coordinate Rental Car and Tow services to provide one-stop service.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist with customer communication during the repair process.
• Monitor DRP assignments, estimates, and repair appointments.
• Follow up on all DRP assignments to maintain center sales.
• Maintain DRP logbooks and ARMS daily.
• Secure proper payments and assist with reconciling invoices.
• Ensure customer waiting area is comfortable and stocked with essentials.
• Perform other administrative duties as required.

Skills

Customer service mindset

Communication skills

Time management

Multitasking

Valid drivers license

Job description

Classic Collision is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will help explain the repair process, coordinate transportation, and ensure smooth communication throughout the vehicle's repair journey.

The role involves multitasking in a fast-paced shop environment, focusing on accuracy, customer satisfaction, and efficient paperwork. Join a growing team with strong values and comprehensive benefits.