Customer Experience & Service Coordinator

Classic Collision Corporate Services LLC; Birmingham (AL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking a Customer Service Representative to be the first voice of our team. You will educate customers on the repair process, coordinate rental cars, and work with insurance partners to streamline claims.

Join a growth-minded company with a supportive culture, comprehensive benefits, and opportunities to advance. You will handle administrative tasks, maintain DRP records, and ensure a welcoming waiting area for customers.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Responsibilities

• Explain and educate customers on repair process on a high level, including insuranceclaim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform otheradministrative tasks andduties as required to successfully meet the needs of the business.
• Other duties as assigned.

Skills

Customer service

Sales (preferred)

Communication skills

Multitasking

Job description

Classic Collision is seeking a Customer Service Representative to be the first voice of our team. You will educate customers on the repair process, coordinate rental cars, and work with insurance partners to streamline claims.

Join a growth-minded company with a supportive culture, comprehensive benefits, and opportunities to advance. You will handle administrative tasks, maintain DRP records, and ensure a welcoming waiting area for customers.