Customer Experience Specialist - Auto Collision Center

Classic Collision Inc.; Fort Lauderdale (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision Inc. is seeking a Customer Service Representative to be the first point of contact for customers and drive a positive experience throughout the repair process.

You will explain repair steps, coordinate with insurance and rental partners, and ensure smooth communication between customers, service advisors, and back-office teams in a fast-paced environment. Strong interpersonal skills and reliability are essential.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or related fields preferred.
• Must have a valid driver’s license and be eligible for company insurance coverage.
• Clear written and verbal communication and strong interpersonal skills.
• Strong organization, multi-tasking, time management, and ability to adapt in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair processes, including insurance claim information.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car and Tow companies to provide one-stop service.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on DRP assignments to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments and reconcile invoices as needed.
• Ensure customer waiting area is maintained and stocked with necessary comfort items.
• Perform other administrative duties as required.

Skills

Customer service

Communication skills

Organization

Time management

Interpersonal skills

Driver's license

Job description

Classic Collision Inc. is seeking a Customer Service Representative to be the first point of contact for customers and drive a positive experience throughout the repair process.

You will explain repair steps, coordinate with insurance and rental partners, and ensure smooth communication between customers, service advisors, and back-office teams in a fast-paced environment. Strong interpersonal skills and reliability are essential.