Customer Experience Pro - Auto Repair CSR (PTO + 401K)

Classic Collision Inc.; Florida; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits

401K match

Paid holidays

Career advancement opportunities

Job summary

Classic Collision is seeking a Customer Service Representative to be the first point of contact for customers at our Davie repair center. This on-site, full-time role requires excellent communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

You will educate customers on the repair process, coordinate rental cars and insurance information, and support DRP and scheduling activities to ensure timely vehicle delivery.

Qualifications

• Must be at least 18 years of age.
• Experience in customer service or sales preferred.
• Valid driver's license and eligible for company insurance.
• Excellent written and verbal communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair processes and insurance requirements.
• Coordinate rental car and tow services for a seamless experience.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Support customer communication throughout the repair process.
• Manage DRP assignments, estimates, and appointment scheduling.
• Maintain DRP logbooks and reconcile invoices as needed.
• Keep the customer waiting area tidy and comfortable.

Skills

Customer service

Communication

Time management

Multitasking

Interpersonal skills

Job description

Classic Collision is seeking a Customer Service Representative to be the first point of contact for customers at our Davie repair center. This on-site, full-time role requires excellent communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

You will educate customers on the repair process, coordinate rental cars and insurance information, and support DRP and scheduling activities to ensure timely vehicle delivery.