Customer Service Pro - Auto Collision (Day 1 Benefits)

Caliber Collision; Torrance (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in Torrance, CA is hiring a Customer Service Representative to greet customers, deliver extraordinary service, monitor center workload, and coordinate Rental Car/Tow companies to provide one-stop service while understanding insurance partner requirements.

Benefits include medical, dental and vision from day one, weekly pay with overtime eligibility, paid vacation and holidays, and opportunities for career growth.

Qualifications

• 1+ years of experience within a customer facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems (Microsoft Office) and related tools.
• Ability to handle fast-paced environment with competing priorities.
• Commitment to friendly, personable customer service.

Responsibilities

• Greet and assist customers with extraordinary service.
• Monitor center workload and advise load level adjustments as needed.
• Coordinate Rental Car/Tow companies to provide seamless service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Customer service

Prioritization

Collaborative work

Tools

Microsoft Office Suite

Job description

Caliber Collision in Torrance, CA is hiring a Customer Service Representative to greet customers, deliver extraordinary service, monitor center workload, and coordinate Rental Car/Tow companies to provide one-stop service while understanding insurance partner requirements.

Benefits include medical, dental and vision from day one, weekly pay with overtime eligibility, paid vacation and holidays, and opportunities for career growth.