Customer Service Pro - Auto Collision Center

Caliber Collision; California (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Overtime pay

Paid vacation

Job summary

Caliber Collision Riverside is seeking a Customer Service Representative to greet customers, deliver extraordinary service, and coordinate center workload and rental/tow solutions. The role supports insurance authorizations, billing, and load level processes in a fast-paced production shop setting.

The position offers industry-competitive pay with weekly overtime eligibility and opportunities for growth within a nationwide network of centers.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume and assist with load level requests at the center.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.

Skills

Customer service

Communication

MS Office

Multitasking

Tools

Microsoft Office Suite

Job description

Caliber Collision Riverside is seeking a Customer Service Representative to greet customers, deliver extraordinary service, and coordinate center workload and rental/tow solutions. The role supports insurance authorizations, billing, and load level processes in a fast-paced production shop setting.

The position offers industry-competitive pay with weekly overtime eligibility and opportunities for growth within a nationwide network of centers.