Customer Experience Pro – Auto Collision Center

Caliber; Oceanside (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in Oceanside, CA has an immediate opening for a Customer Service Representative to greet customers and provide exceptional service while coordinating load levels and assisting with various center operations. You will monitor work volume, coordinate rental car partners, and maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.

This role offers day-one benefits, weekly pay, and growth opportunities within a production

Qualifications

• 1+ years of experience in a customer-facing environment.
• Proficient in Microsoft Office Suite and basic software tools.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center workload and coordinate load levels.
• Coordinate Rental Car/Tow services for one-stop support.
• Know insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Teamwork

Office software

Tools

Microsoft Office Suite

Job description

Caliber Collision in Oceanside, CA has an immediate opening for a Customer Service Representative to greet customers and provide exceptional service while coordinating load levels and assisting with various center operations. You will monitor work volume, coordinate rental car partners, and maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.

This role offers day-one benefits, weekly pay, and growth opportunities within a production