Customer Service Pro - Auto Collision Center

Caliber; Torrance (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Overtime pay

Vacation and holidays

Career growth opportunities

Hands-on shop experience

Job summary

Caliber Collision is hiring a Customer Service Representative to greet customers, manage load levels, and coordinate rental car services while understanding insurer requirements for authorizations and billing. This role emphasizes delivering extraordinary customer experiences in a busy center.

Ideal candidates have 1+ years in customer-facing roles, strong communication, and the ability to multitask across software systems, including MS Office. On-site position with growth opportunities.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, including MS Office.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center workload and advise load level requests.
• Coordinate Rental Car/Tow providers to ensure seamless service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.
• Support administrative tasks and data entry as needed.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Caliber Collision is hiring a Customer Service Representative to greet customers, manage load levels, and coordinate rental car services while understanding insurer requirements for authorizations and billing. This role emphasizes delivering extraordinary customer experiences in a busy center.

Ideal candidates have 1+ years in customer-facing roles, strong communication, and the ability to multitask across software systems, including MS Office. On-site position with growth opportunities.