Auto Collision Customer Service Pro

Caliber; Signal Hill (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Vision from day one

Overtime pay

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in California is seeking a Customer Service Representative to perform all-purpose duties, including greeting customers, managing workload, and coordinating Rental Car/Tow services to deliver a seamless experience. The role requires friendly, professional interactions and a solid understanding of center operations.

Applicants should have 1+ year in a customer-facing role, be able to navigate multiple software systems, and thrive in a fast-paced environment.

Qualifications

• 1+ year of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center workload and suggest load-level adjustments.
• Coordinate Rental Car/Tow providers to offer one-stop service.
• Understand and apply insurance partner requirements for authorizations and billing.

Skills

Verbal & written comms

Office software

Multitasking

Customer service

Teamwork

Tools

MS Office

Job description

Caliber Collision in California is seeking a Customer Service Representative to perform all-purpose duties, including greeting customers, managing workload, and coordinating Rental Car/Tow services to deliver a seamless experience. The role requires friendly, professional interactions and a solid understanding of center operations.

Applicants should have 1+ year in a customer-facing role, be able to navigate multiple software systems, and thrive in a fast-paced environment.