Auto Collision Customer Experience Specialist

Caliber; Harbor Pines (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits day one

Overtime pay

Weekly pay

Paid vacation

Job summary

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver exceptional service while assisting with load levels and coordination of rental car providers. You will work across several software systems and maintain knowledge of insurance partner requirements for authorizations and billing.

The role emphasizes strong communication, teamwork, and the ability to thrive in a fast-paced collision repair center environment.

Qualifications

• 1+ year of customer-facing experience.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and assist with load level requests.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Microsoft Office

Multi-system navigation

Customer service

Tools

CRM software

Job description

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver exceptional service while assisting with load levels and coordination of rental car providers. You will work across several software systems and maintain knowledge of insurance partner requirements for authorizations and billing.

The role emphasizes strong communication, teamwork, and the ability to thrive in a fast-paced collision repair center environment.