Customer Service Pro - Auto Center & Rentals

Caliber Holdings LLC; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay & overtime

Paid vacation & holidays

Job summary

Caliber Collision's Service Center Tucson is seeking a Customer Service Representative to greet customers, provide outstanding service, and coordinate rental car arrangements while ensuring smooth workflow and insurance requirements.

The role requires proficiency with multiple software systems, teamwork, and a friendly, productive approach. Caliber offers benefits from day one, weekly pay with overtime, paid vacations/holidays, and opportunities for career growth.

Qualifications

• 1+ years of experience within a customer facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and request load level adjustments when necessary.
• Coordinate Rental Car/Tow companies to provide one-stop service for customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal & written communication

Customer service

Prioritization

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision's Service Center Tucson is seeking a Customer Service Representative to greet customers, provide outstanding service, and coordinate rental car arrangements while ensuring smooth workflow and insurance requirements.

The role requires proficiency with multiple software systems, teamwork, and a friendly, productive approach. Caliber offers benefits from day one, weekly pay with overtime, paid vacations/holidays, and opportunities for career growth.