Customer Service Advocate - Auto Collision Center

Caliber Collision; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in El Paso, TX is hiring a Customer Service Representative to greet customers and deliver outstanding service while coordinating with rental car partners and insurance processes. The role requires handling multiple software systems and prioritizing tasks in a busy shop setting.

The ideal candidate has 1+ years in a customer-facing role, strong communication skills, and a collaborative mindset. Company offers daily benefits, weekly pay, and opportunities for growth.

Qualifications

• 1+ years of experience in a customer facing environment.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to operate across multiple software systems and tools.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and advise load level adjustments as needed.
• Coordinate Rental Car/Tow companies to ensure one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and loads.

Skills

Verbal and written communication

Multi-system navigation

Prioritization under pressure

Customer service excellence

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in El Paso, TX is hiring a Customer Service Representative to greet customers and deliver outstanding service while coordinating with rental car partners and insurance processes. The role requires handling multiple software systems and prioritizing tasks in a busy shop setting.

The ideal candidate has 1+ years in a customer-facing role, strong communication skills, and a collaborative mindset. Company offers daily benefits, weekly pay, and opportunities for growth.