Auto Service Center – Customer Experience Pro

Caliber; Glendale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision benefits (1

Weekly pay & overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Glendale, AZ is seeking a Customer Service Representative to greet customers and deliver extraordinary service across internal and external contacts. You will monitor center workload, coordinate Rental Car and Tow partners to provide one-stop service, and maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

This role emphasizes clear communication, multitasking in a fast-paced environment, and teamwork to help the center

Qualifications

• 1+ year of customer-facing experience.

Responsibilities

• Greet customers and deliver exceptional service to internal and external customers.
• Coordinate Rental Car and Tow partners to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.
• Monitor workload and assist with load level adjustments in a fast-paced environment.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Problem solving

Tools

Microsoft Office Suite

Job description

Caliber Collision in Glendale, AZ is seeking a Customer Service Representative to greet customers and deliver extraordinary service across internal and external contacts. You will monitor center workload, coordinate Rental Car and Tow partners to provide one-stop service, and maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

This role emphasizes clear communication, multitasking in a fast-paced environment, and teamwork to help the center