Customer Service Representative

Caliber; Tucson (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation and holidays

Weekly pay with overtime

Career growth opportunities

Job summary

Caliber Collision in Tucson seeks a Customer Service Representative to greet customers and provide extraordinary service while coordinating services and ensuring smooth workflows in a fast-paced shop.

You will collaborate with Rental Car/Tow partners, understand insurance authorization and billing processes, and maintain high standards of communication. This role offers weekly pay and opportunities for career growth at Caliber.

Qualifications

• 1+ years of experience in a customer-facing role.
• Proficient in Microsoft Office Suite.
• Strong verbal and written communication skills.

Responsibilities

• Greet customers and deliver outstanding service.
• Monitor center workload and advise load level requests.
• Coordinate Rental Car/Tow to provide one-stop service.
• Understand insurance partner requirements for authorizations and billing.

Skills

Verbal and written communication

Microsoft Office

Prioritization

Customer service

Tools

MS Office

Job description

Service Center

Tucson - Research

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.