Automotive Service Center: Customer Experience Specialist

Caliber Collision; Tempe (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Weekly pay

Paid time off

Career growth

Hands-on experience

Job summary

Caliber Collision in Tempe is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car providers to create a one-stop experience.

You will monitor center workload, manage priorities in a fast-paced shop, and maintain knowledge of insurance partner requirements for authorizations, billing and load levels. Excellent communication and teamwork are essential.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.
• Work through competing priorities in a fast-paced environment.
• Provide personable, friendly customer service and collaborate with others.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor work volume and suggest load level requests when necessary.
• Coordinate Rental Car/Tow companies to offer one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load levels.

Skills

Communication

Multitasking

Customer service

Collaboration

Microsoft Office

Job description

Caliber Collision in Tempe is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car providers to create a one-stop experience.

You will monitor center workload, manage priorities in a fast-paced shop, and maintain knowledge of insurance partner requirements for authorizations, billing and load levels. Excellent communication and teamwork are essential.