Customer Service & Parts Advisor — Growth Path & Benefits

Applied Industrial Technologies; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, vision, dental coverage

401(k) with company match

Paid vacation, sick time, and holidays

Tuition reimbursement

Personalized training and development

Job summary

Applied Industrial Technologies in Louisville is seeking a Customer Service Representative to assist customers by phone and in person, clarify needs, research, and recommend parts to keep equipment running smoothly. You will build ongoing business relationships through consultative service and quick, accurate order handling.

Base salary plus incentives, strong benefits, tuition reimbursement, and a clear growth path, with a Monday–Friday schedule and opportunities to advance into sales or

Qualifications

• Proven customer service experience preferred.
• Strong verbal and written communication skills.
• Willingness to learn industrial distribution products.

Responsibilities

• Assist customers by phone and in person at the facility.
• Clarify needs, perform research, and recommend parts.
• Meet/exceed monthly sales goals while maintaining customer satisfaction.
• Process quotes and take orders; provide post-order service.

Skills

Customer service

Relationship building

Communication

Microsoft Office (Outlook & Excel)

Problem solving

Sales awareness

Education

High school diploma or equivalent

Tools

SAP

ERP systems

MS Office

Job description

Applied Industrial Technologies in Louisville is seeking a Customer Service Representative to assist customers by phone and in person, clarify needs, research, and recommend parts to keep equipment running smoothly. You will build ongoing business relationships through consultative service and quick, accurate order handling.

Base salary plus incentives, strong benefits, tuition reimbursement, and a clear growth path, with a Monday–Friday schedule and opportunities to advance into sales or