Customer Solutions Specialist - Mon-Fri, Growth Path

FCX Performance; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Base salary and bonus opportunities

Health, vision, and dental coverage

401(k) with company match

Paid vacation, sick time, and holidays

Tuition reimbursement

Personalized training and development

Career development and advancement

Job summary

Applied Industrial Technologies in Lexington, KY is seeking a Customer Service Representative to assist customers by phone and in person, clarify needs, and recommend parts. You will help meet monthly sales goals while improving satisfaction and processing quotes and orders.

We offer base pay with incentives, benefits, and tuition reimbursement. We value drive, strong communication, and the ability to learn new systems quickly.

Qualifications

• 6 months of customer service experience preferred.
• Desire to increase knowledge in industrial distribution products.
• Excellent telephone skills.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office and comfortable with Google search engine.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.

Responsibilities

• Assist customers by phone and in person at our facility.
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts.
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service

Communication

Multitasking

Technical aptitude

Research ability

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook & Excel)

SAP / ERP experience

Job description

Applied Industrial Technologies in Lexington, KY is seeking a Customer Service Representative to assist customers by phone and in person, clarify needs, and recommend parts. You will help meet monthly sales goals while improving satisfaction and processing quotes and orders.

We offer base pay with incentives, benefits, and tuition reimbursement. We value drive, strong communication, and the ability to learn new systems quickly.