Customer Solutions & Parts Advisor (Mon–Fri)

FCX Performance; Owensboro (KY); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental coverage

401(k) with company match

Paid vacation

Tuition reimbursement

Training & development program

Career advancement opportunities

Job summary

Applied Industrial Technologies is seeking a Customer Service Representative in Owensboro, KY. You will assist customers by phone and in person, clarify needs, research parts, and recommend solutions while aiming to meet monthly sales goals and increase satisfaction.

Role includes processing quotes, orders, and post-order support, with opportunities for growth toward sales or management in a global industrial distributor.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel) and comfortable with Google search.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.
• Attention to detail, accuracy, ability to multitask, sense of humor.
• Ability to lift up to 50 lbs.

Responsibilities

• Assist customers by phone and in person at our facility.
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts.
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Communication skills

English grammar

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook & Excel)

Job description

Applied Industrial Technologies is seeking a Customer Service Representative in Owensboro, KY. You will assist customers by phone and in person, clarify needs, research parts, and recommend solutions while aiming to meet monthly sales goals and increase satisfaction.

Role includes processing quotes, orders, and post-order support, with opportunities for growth toward sales or management in a global industrial distributor.