Order & Customer Solutions Specialist

Talentify; Riverside (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill orders and handle incoming calls with close supervision. The role focuses on accurate order entry, quotes, and customer communication.

The position requires basic product knowledge, strong communication, and multitasking abilities. Expect responsibilities around inventory, shipping methods, and collaboration with Account Representatives to ensure customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or an equivalent combination.
• Experience with customer service software or business systems is a plus.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, or walk-in.
• Influence gross profit by negotiating sale/purchase prices within parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain inventory levels by ordering items as needed.
• Determine the most cost-effective shipping method for orders.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare shipments; may handle returns.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Tools

Business systems

Job description

Motion Industries is seeking a Customer Service Representative to fulfill orders and handle incoming calls with close supervision. The role focuses on accurate order entry, quotes, and customer communication.

The position requires basic product knowledge, strong communication, and multitasking abilities. Expect responsibilities around inventory, shipping methods, and collaboration with Account Representatives to ensure customer satisfaction.