Customer Service & Order Specialist

Genuine Parts; Saginaw (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, enter orders, and process customer transactions to ensure timely delivery and high customer satisfaction.

The role requires basic knowledge of products, strong communication, and the ability to multi-task in a fast-paced environment. Some authority over pricing and shipping choices may apply, with no supervisory responsibilities.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Communication skills

Time management

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, enter orders, and process customer transactions to ensure timely delivery and high customer satisfaction.

The role requires basic knowledge of products, strong communication, and the ability to multi-task in a fast-paced environment. Some authority over pricing and shipping choices may apply, with no supervisory responsibilities.