Customer Orders & Solutions Specialist

Talentify; Gadsden (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves responding to basic inquiries, placing orders, and negotiating prices within set parameters to support gross profit.

The position emphasizes reliability, strong communication, and the ability to multi-task with moderate computer skills and business systems knowledge. No supervisory duties are expected, and a comprehensive benefits package is offered.

Qualifications

• High school diploma or GED required; zero to three years of related experience or equivalent.
• Strong communication and organizational skills are essential.

Responsibilities

• Responds to basic customer inquiries regarding products and quotes and handles order entry.
• Places customer orders via telephone, fax, email, or in person (counter sales).
• Negotiates price within parameters to influence gross profit while meeting customer demands.
• Builds customer relationships to drive repeat business and suggests process improvements.
• Ensures inventory levels are adequate by ordering items and expediting backorders when needed.
• Partners with Account Representatives to ensure customer satisfaction and selects cost-effective shipping methods.

Skills

Reliability

Organization

Communication

Time management

Attention to detail

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves responding to basic inquiries, placing orders, and negotiating prices within set parameters to support gross profit.

The position emphasizes reliability, strong communication, and the ability to multi-task with moderate computer skills and business systems knowledge. No supervisory duties are expected, and a comprehensive benefits package is offered.