Customer Service & Orders Specialist

Pitt Plastics, Inc.; Frontenac (KS); In loco; USD 36.000 - 52.000; Tempo pieno

Descrizione del lavoro

Pitt Plastics, Inc. is seeking a Customer Service Coordinator to provide prompt, courteous service for assigned accounts. You will process orders, track shipments, and enter data accurately in the AS400 system to support customers.

The role emphasizes thorough problem solving, timely inquiries, and collaboration with other teams. You will manage multiple projects, maintain records, and respond to customer needs with professionalism in a fast-paced environment.

Competenze

• College degree preferred; high school diploma required.
• 1-3 years of relevant corporate work experience preferred.
• Proficient with Microsoft Office and Excel; email handling.
• Reliable attendance and willingness to accommodate non-standard hours.
• Ability to manage stress and maintain productive interactions.

Mansioni

• Process customer's orders in AS400 system
• Track and review orders from order entry through to delivery using various reports
• Create new product codes and other data in system as needed to support customers
• Respond to inquiries in a timely manner with accuracy and friendliness
• Set up new customer information and route for approval and handling
• Enter sample requests and follow up as needed
• Review and handle any issues or problems with assigned accounts
• Review and act on daily reports as needed
• Follow company procedures to ensure company's direction is consistent
• Ensure proper approvals are obtained and issues are escalated to handle problems in a timely and efficient manner
• Maintain proper records as required by company policy
• Special projects as deemed necessary by business demands
• Additional functions that may become necessary based on business demands

Conoscenze

Microsoft Office

Customer service

Attention to detail

Communication

Formazione

High School Diploma or higher

College degree preferred

Descrizione del lavoro

Pitt Plastics, Inc. is seeking a Customer Service Coordinator to provide prompt, courteous service for assigned accounts. You will process orders, track shipments, and enter data accurately in the AS400 system to support customers.

The role emphasizes thorough problem solving, timely inquiries, and collaboration with other teams. You will manage multiple projects, maintain records, and respond to customer needs with professionalism in a fast-paced environment.