Customer Service & Order Fulfillment Specialist

Chase Plastics Services Inc; Clarkston (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Chase Plastics Services Inc in Clarkston, MI is seeking a Customer Service Specialist to interact with customers and the sales force, handling orders and shipments with a focus on friendly, high-quality service. The role supports operations, tracks monthly metrics, and handles documentation related to orders and inventory.

The ideal candidate has 2+ years in customer service, strong MS Office skills, and excellent communication.

Qualifications

• At least two years of customer service experience is required.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Excellent organizational skills and ability to manage multiple tasks.
• Strong verbal and written communication abilities.

Responsibilities

• Provide friendly, high quality customer service to all customers.
• Support Operations Team with monthly metric reporting and ISO-related logs.
• Assist in CON/Transfer processes and repacks in P21 system.
• Respond to inquiries regarding orders, shipments, and inventory availability.
• Adhere to the 2-hour callback policy and maintain service standards.
• Participate in Lean meetings and contribute to continuous team improvement.

Skills

Customer service

Multitasking

Communication

Adaptability

Tools

Microsoft Office

Job description

Chase Plastics Services Inc in Clarkston, MI is seeking a Customer Service Specialist to interact with customers and the sales force, handling orders and shipments with a focus on friendly, high-quality service. The role supports operations, tracks monthly metrics, and handles documentation related to orders and inventory.

The ideal candidate has 2+ years in customer service, strong MS Office skills, and excellent communication.