Order Fulfillment & Customer Support Specialist

Elkhart Plastics; Bristol (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Elkhart Plastics is seeking a Customer Service Representative to manage incoming purchase orders, communicate order status, and coordinate with production to meet target dates. You will ensure timely delivery of finished products and maintain accurate records in Syspro and Docuware.

You will handle customer inquiries, process orders, resolve pricing discrepancies, and work with shipping to confirm shipments.

Qualifications

• High School Diploma or GED required.
• 3 years of customer service experience preferred.
• Proficient in MS Office; knowledge of Syspro is a plus.

Responsibilities

• Communicate with customers through various channels.
• Process orders, requests, inquiries and complaints promptly.
• Work with customers to correct errors/pricing discrepancy on purchase orders.
• Confirm orders once availability has been confirmed.
• Send confirmation of Order Acknowledgement/Invoice and Bill of Lading directly to the customers designated point of contact.
• Provide professional customer support by answering customers' inquiries.
• Work closely with the shipping supervisor to confirm parts are staged for shipment.
• Invoice picking tickets after each shipment.

Skills

Strong communication

MS Office

Interpersonal skills

Education

High School Diploma/GED

Tools

Syspro

Microsoft Word

Microsoft Excel

Job description

Elkhart Plastics is seeking a Customer Service Representative to manage incoming purchase orders, communicate order status, and coordinate with production to meet target dates. You will ensure timely delivery of finished products and maintain accurate records in Syspro and Docuware.

You will handle customer inquiries, process orders, resolve pricing discrepancies, and work with shipping to confirm shipments.