Customer Support & Order Entry Specialist

Shadow Plastics Inc.; Town of Rice Lake (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Shadow Plastics Inc. is seeking a Customer Support Representative to provide exceptional service to both external customers and internal departments. This role involves managing incoming calls and ensuring efficient communication throughout the organization.

The ideal candidate will have strong communication skills, attention to detail, and experience in customer service. Responsibilities include data entry of orders, supporting sales, and working closely with various departments to enhance customer satisfaction.

The position requires covering department hours and may include holiday shifts. Join us to contribute to our service excellence.

Qualifications

• Four or more years of customer service or equivalent administrative experience.
• Ability to perform well under pressure while maintaining professionalism.

Responsibilities

• Manage a high volume of incoming calls professionally and courteously.
• Enter customer sales orders into the system accurately and efficiently.
• Provide customer service and support to all employees and departments.

Skills

Exceptional written and verbal communication skills

Strong attention to detail and accuracy

Excellent interpersonal skills

Strong organizational and time-management skills

Education

Associate degree in administrative support or related field preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Shadow Plastics Inc. is seeking a Customer Support Representative to provide exceptional service to both external customers and internal departments. This role involves managing incoming calls and ensuring efficient communication throughout the organization.

The ideal candidate will have strong communication skills, attention to detail, and experience in customer service. Responsibilities include data entry of orders, supporting sales, and working closely with various departments to enhance customer satisfaction.

The position requires covering department hours and may include holiday shifts. Join us to contribute to our service excellence.