Customer Experience & Orders Coordinator

CoolSeal Inc; Perrysburg Township (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Inteplast Group is seeking a Customer Service Specialist to act as a liaison to customers, provide product and service information, and resolve issues with accuracy and efficiency. Hours are Monday–Friday, 8am–4:30pm.

You will handle order entry, communicate by phone or email about products, pricing, availability, and delivery, and maintain records of inquiries, complaints, and actions taken. The role requires a high school diploma, prior customer service experience, strong communication and

Qualifikationen

• High school diploma or equivalent required.
• Previous work in customer service role required.
• Excellent written and verbal communications skills.
• Demonstrated critical thinking, decision making, problem solving skills, and attention to detail.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Demonstrates the ability to work independently, develop effective solutions, and complete tasks with minimal supervision.

Aufgaben

• Customer order entry.
• Confer with customers by telephone or via email to provide information about products, pricing, availability, product uses, and delivery.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Select the correct products or assist customer in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Works directly with the sales team to gather, organize and distribute samples to customers and prospective customers.
• Identifies complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Liaison for customer orders between all departments.
• Analyzes information and uses logic to address work-related issues and problems.
• Establishes performance goals and consistently works toward achieving assigned objectives.
• Considers the relative costs and benefits of potential options to choose the most appropriate one.
• Assists with Accounts Payable when needed.
• Perform other duties as assigned.

Kenntnisse

Strong communication skills

Problem solving

Ability to work independently

Attention to detail

Customer service experience

Ausbildung

High School diploma or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

Inteplast Group is seeking a Customer Service Specialist to act as a liaison to customers, provide product and service information, and resolve issues with accuracy and efficiency. Hours are Monday–Friday, 8am–4:30pm.

You will handle order entry, communicate by phone or email about products, pricing, availability, and delivery, and maintain records of inquiries, complaints, and actions taken. The role requires a high school diploma, prior customer service experience, strong communication and