Customer Service & Orders Fulfillment Pro

USA MOT Motion Industries, Inc.; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Nashville is seeking a Customer Service Representative to accurately fulfill customer orders and answer inquiries under close supervision. You will handle order entry, quotes, and inbound calls, ensuring timely and accurate processing.

This role emphasizes building customer relationships, negotiating within guidelines to protect profit, and coordinating with other teams to maintain inventory and shipping schedules.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.

Skills

Reliability

Organization

Attention to detail

Strong communication

Time management

Moderate computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

Motion Industries in Nashville is seeking a Customer Service Representative to accurately fulfill customer orders and answer inquiries under close supervision. You will handle order entry, quotes, and inbound calls, ensuring timely and accurate processing.

This role emphasizes building customer relationships, negotiating within guidelines to protect profit, and coordinating with other teams to maintain inventory and shipping schedules.