Customer Experience & Order Specialist

USA MOT Motion Industries, Inc.; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries in Nashville, TN is seeking a Customer Service Representative to accurately fulfill customer orders and manage inbound calls under close supervision. You will respond to inquiries, provide quotes, enter orders via telephone, fax, email or walk-in, and negotiate pricing within set parameters to protect gross profit.

You will build relationships to drive repeat business, coordinate inventory, select cost-effective shipping, and support account representatives to ensure customer

Qualifications

• High school diploma or GED required with 0–3 years of related experience or equivalent.
• Customer service experience and basic product knowledge preferred.
• Ability to use business systems and communicate via email and phone.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence gross profit by negotiating sale and purchase prices within parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build relationships to drive repeat business and support account representatives.
• Maintain appropriate inventory levels and determine cost-effective shipping methods.
• Expedite backorders and assist with inventory pulls for shipment.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Email

Internet search

Job description

Motion Industries in Nashville, TN is seeking a Customer Service Representative to accurately fulfill customer orders and manage inbound calls under close supervision. You will respond to inquiries, provide quotes, enter orders via telephone, fax, email or walk-in, and negotiate pricing within set parameters to protect gross profit.

You will build relationships to drive repeat business, coordinate inventory, select cost-effective shipping, and support account representatives to ensure customer