Customer Service & Order Specialist

Motion; Tullahoma (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries in Tennessee seeks a Customer Service Representative to handle order entry, quotes, and customer calls under close supervision. The role emphasizes reliability and clear communication to ensure accurate processing and timely orders.

The position requires basic product knowledge, the ability to multitask, and strong attention to detail, with opportunities to support inventory, pricing, and shipping decisions across branches.

Qualifications

• Reliability, organization and attention to detail are required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and familiarity with business systems.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating sale and purchase prices within set parameters.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels and source products as needed.
• Determine most cost-effective shipping method for orders.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare orders for shipment to customers.
• Handle customer returns when necessary.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Tennessee seeks a Customer Service Representative to handle order entry, quotes, and customer calls under close supervision. The role emphasizes reliability and clear communication to ensure accurate processing and timely orders.

The position requires basic product knowledge, the ability to multitask, and strong attention to detail, with opportunities to support inventory, pricing, and shipping decisions across branches.