Customer Service & Orders Coordinator

Packaging-Corporation-of-America

Salt Lake City (UT)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

Packaging-Corporation-of-America is seeking a Customer Service Representative to provide superior service by addressing inquiries about product availability, pricing, orders, and billing adjustments. You will coordinate with sales, production, and shipping to ensure on-time delivery and accurate invoicing.

The role requires high school equivalence, 2 years in customer service, and proficiency with Word, Excel, and Outlook.

Qualifications

Education equivalent to high school diploma required.
Two years’ experience in a customer service role with experience handling customer orders on an order entry system, and maintaining/building strong relationships.
Strong working knowledge of computer systems including Microsoft Word, Excel, and Outlook.

Responsibilities

Receive, process, and track assigned orders through scheduling and ensure on-time delivery.
Consult with internal departments to ensure order completeness and accurate invoicing.
Communicate information regarding customer accounts/orders to Sales Representatives and other departments.
Coordinate customer requests for specifications, pricing, shipping, and estimates.
Serve as a link between customer, design, sales, and production teams to meet requirements and resolve complaints.
Maintain organized customer files and resolve billing issues when needed.
Manage inventory levels and align with orders and schedules, including month-end counts.