Customer Service & Order Specialist (Flexible Hours)

Packaging-Corporation-of-America; Waco (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Packaging-Corporation-of-America is seeking a Customer Service Representative in Texas to provide superior service to customers, respond to inquiries on product availability, pricing, and orders, and resolve billing and order issues.

The role involves coordinating with sales, design and production teams, tracking orders, and maintaining accurate records. Strong communication, multitasking, and relationship-building skills are essential.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Associates degree (preferred)

Tools

MS Word

MS Excel

Outlook

Job description

Packaging-Corporation-of-America is seeking a Customer Service Representative in Texas to provide superior service to customers, respond to inquiries on product availability, pricing, and orders, and resolve billing and order issues.

The role involves coordinating with sales, design and production teams, tracking orders, and maintaining accurate records. Strong communication, multitasking, and relationship-building skills are essential.