Customer Experience Specialist – Orders & Coordination

Packaging Corporation of America; Plymouth Charter Township (MI); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Medical, dental, and vision coverage

Life, AD&D, and disability coverages

401k with employer matching

Annual bonus

Job summary

Packaging Corporation of America (PCA) seeks a Customer Service Representative to deliver exceptional service by handling product availability, pricing and order inquiries. You will coordinate with Sales, Production and other departments to ensure accurate invoicing and on-time delivery.

The role requires a high school diploma or equivalent and at least 2 years in customer service handling orders, with proficiency in Word, Excel, and Outlook.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Order entry systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Automated order entry system

ERP system

Job description

Packaging Corporation of America (PCA) seeks a Customer Service Representative to deliver exceptional service by handling product availability, pricing and order inquiries. You will coordinate with Sales, Production and other departments to ensure accurate invoicing and on-time delivery.

The role requires a high school diploma or equivalent and at least 2 years in customer service handling orders, with proficiency in Word, Excel, and Outlook.